MigratoryData Support Options
| Standard | Premium | |
| Include Maintenance (bug fixes) |  |
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| Include Version Upgrades | |
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| Number of Incidents | Unlimited | Unlimited |
| Number of Customer Support Contacts | 1 per license | Unlimited |
| Email and Web-Based Incident Management | |
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| Include support for incidents with the installation, configuration, and usage of MigratoryData WebSocket Server | |
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| Include Development Advice (architecture, design, best practices, and performance tuning) | |
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| Highest priority for the new features proposed by Customer1 | |
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| 24x7x365 phone, web, and email technical support2 for critical incidents with 2-hour guaranteed response time | |
1) Subject to prior acceptance by MigratoryData to implement such new features.
2) Support services available 24 hours a day, 7 days a week, and 365 days a year.
