MigratoryData Support Options
|Include Maintenance (bug fixes)|
|Include Version Upgrades|
|Number of Incidents||Unlimited||Unlimited|
|Number of Customer Support Contacts||1 per license||Unlimited|
|Email and Web-Based Incident Management|
|Include support for incidents with the installation, configuration, and usage of MigratoryData WebSocket Server|
|Include Development Advice (architecture, design, best practices, and performance tuning)|
|Highest priority for the new features proposed by Customer1|
|24x7x365 phone, web, and email technical support2 for critical incidents with 2-hour guaranteed response time|
1) Subject to prior acceptance by MigratoryData to implement such new features.
2) Support services available 24 hours a day, 7 days a week, and 365 days a year.